Last updated: July 2026
These Terms & Conditions apply to all services provided by Sorted.. By booking or using our services, you agree to the terms set out below.
Sorted. provides practical home and lifestyle support including household management, errands, shopping, home organisation, household administration, companionship, property checks, key holding and related lifestyle services.
We do not provide personal care, medical care, nursing services or regulated care activities.
Appointments are subject to availability. Bookings are not confirmed until accepted by Sorted.
Ad-hoc or flexible hourly services are subject to a 2-hour minimum booking period per visit, unless agreed otherwise in writing.
Payment is due in accordance with your booking confirmation, current rate card, or monthly membership agreement. We accept Bank Transfer, Debit Card, Credit Card and Standing Orders.
Standard rates apply to regular weekday hours. Out-of-hours premiums may apply: after 8pm +20%, Sundays +25%, and Bank Holidays +50%.
Reasonable mileage or travel charges may apply for tasks, errands, appointments or properties outside our core service area.
Please provide at least 24 hours' notice for cancellations or rearrangements.
Bookings cancelled or rearranged with less than 24 hours' notice may be chargeable.
Clients are responsible for ensuring safe access to the property during the agreed appointment time.
If we are unable to gain access or are turned away at the door, the appointment may remain chargeable.
Where key holding is provided, keys are stored securely and handled confidentially. Keys are not labelled with client names or full addresses.
Clients must provide accurate and up-to-date information about appointments, access arrangements, household hazards, pets, parking, and anything that may affect safe service delivery.
Sorted. operates with appropriate business insurance for the services provided.
Whilst reasonable care is taken, Sorted. cannot accept responsibility for delays, cancellations, losses or issues caused by circumstances outside our reasonable control, including severe weather, transport delays, traffic, illness, emergencies or incorrect client information.
All client information is treated confidentially and handled in accordance with our Privacy Policy.
Photographs of a client's property will not be taken or used for marketing without prior permission.
If you are unhappy with any aspect of our service, please contact us as soon as possible so we can resolve the matter fairly and professionally.
Sorted. may update these Terms & Conditions from time to time. Continued booking of services after updates means you accept the revised terms.
These Terms & Conditions are governed by the laws of England and Wales.
Sorted.
Email: hello@sortedlife.org.uk
Telephone: 07460 934371