Privacy Policy

Last updated: July 2026

At Sorted., we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

1. Who We Are

Sorted. provides practical household and lifestyle support throughout Eastbourne and the surrounding areas.

Email: hello@sortedlife.org.uk
Telephone: 07460 934371

2. Information We Collect

We may collect:

• Your name
• Email address
• Telephone number
• Home address (where required)
• Details about your enquiry or booking
• Information you choose to provide when contacting us

3. How We Collect Information

We collect information when you:

• Complete our website contact form
• Email or telephone us
• Book one of our services
• Communicate with us during your booking

4. Why We Use Your Information

Your information is used to:

• Respond to enquiries
• Arrange and deliver services
• Communicate about appointments
• Process payments where applicable
• Meet our legal obligations
• Improve our services

5. Lawful Basis

We process personal information where it is necessary to:

• Provide the services you have requested.
• Respond to enquiries before a booking is made.
• Meet legal obligations.
• Pursue our legitimate business interests while respecting your privacy.

6. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers where necessary to operate our business, such as payment providers, website form services or professional advisers.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

8. How Long We Keep Information

We only keep personal information for as long as necessary to provide our services, meet legal obligations or resolve disputes.

9. Cookies

Our website uses essential cookies to ensure the website functions correctly. These cookies do not collect unnecessary personal information.

10. Your Rights

You have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where appropriate.
• Object to certain processing.
• Request a copy of the information we hold about you.

11. Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact

Sorted.
Email: hello@sortedlife.org.uk
Telephone: 07460 934371

← Return to Home